Terms and Conditions
IBT HOLIDAYS (INBOUND BESPOKE TOUR AND HOLIDAYS PRIVATE LIMITED)
The Terms and Conditions below govern the agreement between you, the client, and us, IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited). By booking a tour with us, you agree to be bound by them. Please take the time to read them carefully to ensure you fully understand them prior to booking a trip with us.
Reservation
1) Upon receiving your booking request, one of IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) experienced travel consultants will start to assist you in building a pleasant travel plan according to your special requirements and interests within 24 hours.
2) A deposit of 15% of the cost of the tour is required at time of booking. Upon receiving your deposit, we will secure your reservation. However, for larger groups, Non Refundable Hotel bookings, Non Refundable Flight Tickets the deposit will be of a higher amount based on suppliers fees, such as hotels, airlines etc.
3) We highly recommend you to book your tour at least made 60 days prior to your preferred departure date to avoid disappointment. A full payment is required 45 days prior to the departure date. To secure your reservation, you may be required to pay a higher amount of deposit or make an advance payment of balance in high season.
4)Once the booking is confirmed, you will receive a confirmation letter that includes your proposed flights, hotels and a detailed itinerary. If any conditions should change after your confirmation, IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) reserves the right to make adjustments and offer you similar alternatives.
5) Please note: special terms may apply to some promotions. Please refer to the specific terms and conditions which are shown on the certain pages of promotions.
Payment
We are now able to offer 3 ways of payment:
1) Credit card;
2) Wire transfer (bank transfer);
3) PayPal
Please note:
1) Detailed payment guide will be sent to you via email by your travel consultant. Full payment must be settled by the bank before your scheduled departure date (or at any optional date upon mutual agreement); if not, all reservations will be canceled automatically.
2) Any bank charges levied by the sending bank of your payment must be taken care of by yourself.
Cancellation & Refund Policy
In the event that you need to cancel your tour, you must submit your cancellation request in writing. Charges will be calculated from the date we receive your written cancellation.
All payments for travel services not provided to the passenger shall be refunded in accordance with these Terms and Conditions and in accordance with cancellation policy:
The cancellation fee will be calculated as follows:
1) No less than 45 days prior to scheduled departure date: 10% of the full payment per person.
2) 45 to 15 days prior to scheduled departure date: 20% of the full payment per person.
3) 14 to 7 days prior to scheduled departure date: 50% of the full payment per person.
4) 6 to 0 days prior to scheduled departure date: 100% of the full payment per person.
5) Plus: additional cancellation fees, if applicable, imposed by the service providers other than IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) (may include but not limit to banks or other payment platforms, airlines, cruises, hotels, railway companies, etc.) will be deducted from the money refunded.
Traveller substitutions are considered as cancellations of reservations and are subject to the above cancellation fees.
After the trip has commenced, we are unable to refund any amount for unused services (may include but not limit to hotels, air or train tickets, meals, admission fees) due to your early departure, late arrival, or missed days on tours.
Please note: Special terms may apply in some promotions. Please refer to the specific terms and conditions which are shown on the certain pages of promotions.
Alteration of Itinerary
Prior to your confirmation, amendments can be made free of charge. However, after your booking is confirmed, any changes made thereafter, you will be charged Depending upon updated pricing of Hotel and flights. If travel supplier like hotel and flights agreed to make changes free of charge, then there will be no charges applicable. Any changes to the departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) reserves the right to modify your itinerary if air schedule or surface transportation changes, and/or events beyond its control make such alterations necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If it is you who requests any amendments, you will be liable for any additional costs.
Travel Document
A passport valid for no less than 6 months is required to travel to all countries in our program. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with you. IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) accepts no responsibility for any failure in this respect. You must clearly provide your full name on passport; otherwise we are not liable for any delays, transport failure. Also, travel insurance purchased in advance is strongly suggested for your own sake.
Medical Issues
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or the use of special equipment. You must provide your own small, collapsible wheelchair if it is a necessity through your journey, please note not all of our trips are wheelchair-accessible. Besides, we cannot guarantee any wheelchair assistance or accessibility in international destinations. IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
We cannot accommodate women who are 6 months or longer pregnant.
You should take into account all international travel risks and health requirements applicable to the areas you intend to visit. You are solely responsible for checking the governmental safety and security conditions, vaccination, and other health requirements in countries you are going to visit or transit.
Insurance
We highly recommend you purchase comprehensive travel insurances prior to your departure date to cover a wide range of unforeseen inconveniences, including lost or damage of baggage, flight delays or cancellations, etc. Of course, we trust nothing would happen but enjoyment.
Exemption of Liability
The responsibility of IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) and its affiliated companies is strictly limited. IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of surface, air, and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited). By utilizing the travel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) nor any representative of IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) shall be liable.
Without limitation, IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from–but not limited to–acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited). Nor is IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) responsible for the stolen and lost of your valuable items due to your negligence.
IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) is not responsible for your failure to comply with customs regulations.
IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) holds no responsibility for any criminal act or any act of the clients considered criminal by the laws of the country visited, but is obliged to provide both relevant law offices and the clients with utmost assistance in investigation when needed.
IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) reserves the right to substitute hotels with those of similar quality or to make changes in itinerary of similar quality, flights, or cruise ships, or to cancel the tour prior to departure at any time. If IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) cancels a tour before it starts, IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) is liable for a full refund of the money received. If you purchase an airline ticket separately, ensure that your agent explains the conditions under which the ticket is issued as IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) is not responsible for such airline ticket cancellation fees. IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.
Please understand that not all museums and attractions are open every day all year round. IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) reserves the right to vary the sequence of sightseeing and/or to re-route the order of cities if that enables you to visit all listed excursions. In either case, the itinerary content will be maintained to the extent possible and there are no refunds for any unused or unavailable excursions.
Many of IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) packages include activities require care and attention. Such activities include boarding and going ashore from boats, trekking, climbing hills, entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) , its employees and agents cannot be responsible for any action or event that occurs after its employees and agents have executed their duty and taken the necessary care.
Force Majeure
Compensation payments do not apply where performance of our contract with you is prevented by risk or threat of war, riot, civil strife, industrial dispute, terrorist, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airport or ports, cancellation or change of scheduled airlines and similar events beyond our control.
Complaints and Claims
Whenever you feel unsatisfied with any service IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) has provided, please inform your local tour guide or your travel consultant immediately to avoid similar problems either before or during your trip.
If you want to complain or claim for compensation, you must inform us by email or by phone within 15 days upon your tour is finished. Please attach relevant receipts and evidence to substantiate the letter of claim.
Communications
Should you have any questions or need any help, please feel free to reach us at tour@ibtholidays.com.
IBT HOLIDAYS (Inbound Bespoke Tour and Holidays Private Limited) reserves the right of final explanation to the above terms.
